Frequently Asked Questions
Everything you need to know about shopping with RATIONALE.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please visit our Returns Portal to start a request.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products sustainably sourced?
At RATIONALE, we prioritize ethical manufacturing and sustainable sourcing. We work closely with our suppliers to ensure all materials meet our high quality and environmental standards.